The Central Bank of Nigeria (CBN) has called on Nigerians to report any case of unauthorized and excessive debit on their accounts.
The apex financial institution in Nigeria issued this statement via its spokesman, Osita Nwanisobi during an interview with TheCable.
Owing to the outcries from Nigerians due to excessive and incomprehensive debits on their bank accounts, Mr Nwanisobi told citizens not to hesitate to report directly to the institution in order for the case to be duly addressed.
In his words:
“What you should be asking them (bank customers) is if they have reported those incidents to the CBN. We work based on the information we receive.
“We have channels, we have educated them, we have said that you have the right to complain if you get debited. We have written on our website about the cost of bank charges. If anybody is charging you more than what you see, what do you do?
“You need to report to CBN and we will take it up. Anytime we have done sensitisation, we showed them, in concrete terms, the amount we have recovered from banks and sent back to individuals.
“Customers should report to the CBN. We have channels, we have email addresses where they can reach us. That’s what they should do.”
He added that if banks fail to efficiently address laid down complaints within two weeks, the customer can forward the complaint to the Consumer Protection Department (CPD) of the CBN.